Returns

Conditions of sale

Should you cancel this order after deposit is taken, a cancellation fee of 25% will apply. We do not accept personal cheques. After supply of goods, Bed Works is not obliged to refund for incorrect choice or change of mind purchases. Goods will be held for a maximum of 7 days and storage fees will apply thereafter.

Services such as delivery, installation and other services requested are not refundable. 

Delivery fee is charged per trip.  If no one is home to receive your items on the pre-arranged day or if you call to cancel the delivery on the same day, a second delivery fee will be charged.

Should you wish to re-schedule delivery, you must inform BEDWORKS one day prior the delivery date (before 5 pm).  

Please pay any outstanding balance to Bed Works prior to delivery. Please check all goods carefully, as later claims for damage may not be accepted. Manufacture faults relating to self-assembly products must be reported within 7 days.

Warranties

For 2 years from purchase date, we warrant to rectify, repair or replace any defects in materials and workmanship on our range of lounges and lounge suites. This applies to framework and structure of the lounge or lounge suite.

The warranty does NOT cover: Rips, weaving, pilling, creasing or fading of fabric or leather, or damage caused by misuse or improper cleaning. Sewing of seams and zippers are covered by a one year warranty only.

Change of Mind Purchases

Please choose carefully. The majority of our items cannot be resold for health or hygiene reasons or because furniture orders have been placed to meet your specific needs. Due to these reasons we do not give refunds or offer exchanges for change of mind. It is at our complete discretion to offer a refund, exchange or credit; if you have clear proof of purchase; the product and packaging is in its original condition (including manuals and accessories); or the product has not been used or soiled.

Under the health act, all soft furnishing items (including sheets, pillows, pillow cases, mattress toppers etc.) are non-refundable unless faulty. Some custom-made products may also be excluded from this return policy.

Damaged Items

If any product you receive is damaged or faulty through no fault of your own, it will be repaired, replaced or refunded at our discretion and at no cost to you. It is important that you notify us immediately, within 48 hours of delivery, as we will be unable to accept your claim after this point. Please make sure you hold on to the original packaging and proof of purchase.

Caring of furniture

Professional cleaning is strongly recommended. Use only recommended leather treatment for leather lounges. Consider position of lounge or lounge suite, as sunlight will result in fading. Do not machine or hand wash any parts. For timber furniture, use coasters and mats to protect against heat, quickly wipe up any liquid spills to avoid staining, with a non-abrasive cloth. Silicone based cleaning products are NOT recommended. We recommend the use of natural cleaning solutions.