Terms and conditions

• This policy is effective from 09/03/2015.
• Each customer is eligible for 1 exchange for replacement within the 100 day qualifying period.
• The 100-day trial period begins on the day you take possession of your mattress.
• Trial replacement guarantee is void if product is altered, broken, odorous, severely damaged or soiled.
• The 100-day trial does not cover exchanges between sizes.
• Customer must have slept on mattress for a minimum of 14 days (to allow appropriate adjusting period).
• Product may be exchanged for any mattress of equal or greater value. If greater, customer must pay the difference to the value of the new mattress.
• An exchange fee of $80 PLUS collection AND delivery fees must be settled before the replacement can be delivered.
• Delivery and Freight fees are non-refundable and the customer is responsible for any further costs involved in the removal and replacement of the mattress to and from the Bedworks store.
• While on trial, the original packaging of the mattress must be retained so that our delivery team can use it when collecting and replacing your purchase.
• This guarantee is only valid for the mattress and does not extend to the bed base or any other purchased product.
• Requests for exchange must be accompanied by a Bedworks receipt as proof of purchase.
• All exchanges and cancellations are subject to Bedworks approval. Bedworks reserves the right to withdraw this offer without notice.
• This guarantee is excluded for king, super king & special size mattresses.